Politique de remboursement

Return Policy

Due to the perishable nature of our products, all food items are final sale and cannot be returned or exchanged.

We take great care in preparing and packaging every Cocoa40 order. If your order arrives damaged, incorrect or there is an issue with the quality of our products, please contact us at info@cocoa40.com within 48 hours of delivery with your order number and photographs of the products, and packaging. We will review the issue and where appropriate, offfer a replacement, store credit, or refund.

Shipping and Weather

Chocolate is temperature-sensitive. While we take precautions to protect orders during transit, Cocoa40 cannot guarantee against melting or temperature-related damage once an order has been shipped, particularly during periods of extreme heat or severe weather. 

Cocoa40 is not responsible for delays caused by the shipping carrier, severe weather, incorrect or incomplete shipping information provided by the customer, or circumstances outside of our reasonable control. We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If you have any concerns about your order, please contact us at info@cocoa40.com and we will be happy to help.