Shipping & Care Policy


Shipping & Care Policy

Cocoa40 Inc. cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occur is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

Orders are shipped Tuesday-Thursday during regular store hours (11:00am to 6:00pm) using the shipping method you select at the checkout. Orders placed Thursday afternoon - Monday evening will be shipped the following Tuesday. This is to prevent chocolate products from melting in transit, ensuring you receive the product(s) in the best condition!

Please notes that shipping rates increase from May-September to cover the cost of the insulated shipping packaging (which includes ice packs and insulated wrapping) to protect your order during transit. This rate applies to all orders from May-September that are placed online for shipment.

Cocoa40 Inc. currently only offers shipping within Canada. Free shipping is available within Canada on orders over $150. 

If there is a rush on your order or an address change, please email us at with your order number and we will do our best to reply to you as soon as we can. We will do everything we can to make your experience with Cocoa40 an excellent one. 

Estimated Delivery Time Schedule:

Province Delivery Time (in business days)

Ontario (GTA and major cities)

Ontario (remote areas)

1 business day

* please allow extra time for delivery to remote areas.

Quebec 1-2 business days
Manitoba 1-2 business days
Saskatchewan 1-3 business days
Alberta 1-3 business days
British Columbia 1-3 business days
Prince Edward Island 1-3 business days
New Brunswick 1-3 business days
Newfoundland and Labrador 1-3 business days
Nova Scotia 1-3 business days
Northwest Territories 4-5 business days
Nunavut 4-5 business days
Yukon 4-5 business days